Privacy Policy

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Information you provide

• Name and business name
• Email address and phone number
• Information submitted through enquiry or contact forms
• Details about your business, marketing requirements and requested services
• Information shared when you contact us through WhatsApp, email or other communication channels

Technical information

• IP address and general device or browser information, where available
• Website usage data, visited pages and referral sources
• Cookie identifiers and analytics information, where applicable

TClient project information

If you engage our services, we may process business contact details, advertising account information, website access permissions, campaign data, creative assets and other materials necessary to deliver the agreed services.

Please do not submit passwords, payment card details or unnecessary sensitive personal information through public enquiry forms.

2. How We Use Your Information

We may use information to::

• Respond to enquiries and provide quotations.
• Understand your business requirements.
• Deliver, manage and improve our services.
• Communicate about projects, invoices, approvals and service updates.
• Maintain website security and prevent misuse.
• Analyse website traffic and improve user experience.
• Send promotional communications where permitted and, where required, with your consent.
• Meet legal, accounting and regulatory obligations.

We will not use personal information for purposes incompatible with the purposes communicated to you, except where permitted or required by applicable law.

3. Legal Basis and Consent

Where required by applicable law, we will obtain consent or rely on another lawful basis before processing personal information.

Where processing is based on consent, you may withdraw that consent through the contact details provided in this policy, subject to applicable legal requirements. Withdrawal does not affect processing lawfully completed before withdrawal.

4. Cookies and Analytics

Our website may use cookies or similar technologies to support essential website functions, understand visitor behaviour or measure marketing performance.

Any refund, cancellation or rescheduling will be handled according to the relevant project agreement and applicable law.

Where applicable, third-party tools such as Google Analytics, Meta Pixel or similar technologies may collect usage information.

You can manage cookies through your browser settings and any consent controls provided on the website. Disabling certain cookies may affect website functionality. Where consent is legally required, non-essential tracking will be activated only in accordance with the applicable consent requirements.

Only the tools actually implemented on our website will be used.

5. When We Share Information

We do not sell your personal information to third parties.

We may share information, where necessary and appropriate, with:

• Hosting providers and website maintenance services
• Email, communication and customer relationship management tools
• Analytics and advertising platforms
• Contractors or service providers supporting our work
• Professional advisers, auditors or legal representatives
• Government authorities or other parties when disclosure is required or permitted by law

We take reasonable steps to ensure that service providers handle information appropriately. Information may be processed outside India depending on the services used and subject to applicable legal requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes and complying with legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable retention requirements.

7. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure. We encourage clients to share account access securely and avoid sending passwords through ordinary contact forms.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing relies on consent.
• Raise a privacy concern or complaint.
• Exercise other rights available under applicable data protection law.

To make a request, contact us using the details below. We may need to verify your identity before responding. Certain records may need to be retained where required by law.

9. Children's Privacy

Our website and services are intended for businesses and general audiences, not specifically for children. We do not knowingly collect children's personal data in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites and Services

Our website may link to external websites or platforms, including social media networks and messaging services.

Those services have their own privacy policies and practices. We are not responsible for the privacy practices of websites that we do not operate.

11. Changes to This Privacy Policy

We may revise this policy to reflect changes in our services, technology or applicable law. Updates will be published on this page with a revised effective date.