Terms of Service

1. Introduction

Welcome to Reimagine Digital (“Reimagine,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website and digital marketing services.

By accessing our website, submitting an enquiry, or engaging our services, you agree to these terms. If you do not agree, please discontinue use of our website.

2. Our Services

Reimagine provides digital marketing and creative services, which may include:

• Digital marketing strategy and consulting
• Social media management and content creation
• Graphic design, branding and visual identity
• Video editing, motion graphics and AI-assisted video production
• Meta Ads and Google Ads campaign management
• Website design, development and maintenance
• Search engine optimisation (SEO)
• Advertising campaign planning and lead generation

The scope, deliverables, timelines and fees for each project will be agreed upon separately in a quotation, proposal, service agreement or written communication.

3. Client Enquiries and Information

When submitting an enquiry, you agree to provide accurate and complete information. You must have the authority to share any business information, brand assets, images, videos and other materials supplied to us.

Submitting an enquiry does not automatically establish a client relationship or guarantee acceptance of a project.

4. Pricing and Payments

• Service fees will be communicated through an approved quotation or proposal.
• Unless otherwise agreed in writing, a 50% advance payment may be required before project commencement, with the balance payable according to the agreed payment schedule.
• Monthly retainers must be paid according to the agreed billing cycle.
• Advertising spend, domain registration, hosting, paid software, stock assets, influencer fees, printing and other third-party expenses are excluded unless expressly included in the quotation.
• Delayed payments may result in the suspension of ongoing work after reasonable notice.
• Applicable taxes, including GST where required, will be charged as per applicable law.

Any refund, cancellation or rescheduling will be handled according to the relevant project agreement and applicable law.

5. Project Scope and Revisions

The agreed quotation will specify the deliverables, timelines and revision limits, where applicable.Requests beyond the agreed scope may require additional fees and revised delivery dates. Clients are responsible for reviewing proofs, approving content and providing timely feedback.

Delays in receiving approvals, information, materials or payments may affect delivery schedules.

6. Advertising and Marketing Results

Reimagine will use reasonable professional efforts to plan, manage and optimise campaigns. However, we do not guarantee specific results, including:

• A fixed number of leads, enquiries, sales or conversions
• Specific advertising reach, impressions or engagement
• Search engine rankings or a particular position on Google
• Revenue, return on advertising spend or business growth

Campaign performance depends on factors including budget, competition, market conditions, customer behaviour, website performance and third-party platform algorithms.

Advertising budgets are separate from agency service fees unless explicitly stated otherwise.

7. Third-Party Platforms

Our services may involve Meta, Instagram, Facebook, Google, YouTube, WhatsApp, hosting providers, domain registrars and other third-party services.

These platforms operate under their own terms and policies. We are not responsible for their outages, account restrictions, policy changes, algorithm updates, rejected advertisements or service interruptions.

Clients are responsible for ensuring that their products, services, claims and advertising materials comply with applicable laws and platform policies. We may decline or pause work involving unlawful, misleading or prohibited content.

8. Client Responsibilities

Clients agree to:

• Provide accurate information and necessary access to business accounts.
• Own or obtain permission to use supplied logos, photographs, videos, music, fonts and other materials.
• Review and approve content before publication where approval is required.
• Ensure that their products, offers, prices and business claims are accurate.
• Obtain any required permissions, licences and consents from customers, employees, models or other individuals featured in content.
• Maintain control of their passwords and account recovery details and use secure access-sharing methods.

Clients remain responsible for their business operations, customer service, fulfilment, pricing, regulatory obligations and the accuracy of their offers.

9. AI-Assisted Content

We may use AI-assisted tools for ideation, design, image generation, video production or other creative workflows.

AI-generated outputs may have limitations, including inaccuracies, similarities to existing works or restrictions imposed by third-party tools. We will use reasonable care, but cannot guarantee that every output is unique or free from third-party rights claims.

Any specific requirements concerning disclosure, usage rights or approval of AI-generated materials should be agreed upon before production.

10. Confidentiality

Both parties should take reasonable steps to protect confidential business information shared during a project. Confidential information must not be disclosed to unauthorised parties, except where disclosure is authorised, legally required or necessary for agreed service delivery.

11. Limitation of Liability

To the extent permitted by applicable law, Reimagine will not be responsible for indirect or consequential losses arising from third-party platform failures, advertising performance, business interruptions or circumstances outside our reasonable control.

Nothing in these terms excludes liability that cannot lawfully be excluded or limits any mandatory rights available to consumers under applicable law.

12. Suspension and Termination

Either party may terminate an ongoing engagement according to the notice period and conditions in the applicable service agreement.

Reimagine may suspend services for non-payment, unlawful instructions, misuse of services or material breaches of an agreement, subject to reasonable notice where appropriate.

Fees for work completed, approved expenses and other amounts properly due remain payable according to the agreed contract and applicable law.

13. Website Availability and Use

We aim to keep our website accessible and accurate but do not guarantee uninterrupted availability or that all information will always be error-free.

You must not misuse the website, attempt unauthorised access, interfere with its operation or use it for unlawful purposes.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The revised version will be published on this website with an updated effective date.